Returns Management

The world's best RMA extraction

Streamline reverse logistics with intelligent RMA processing. Extract return reasons, authorized items, condition requirements, and refund dispositions from any return authorization format. Automated workflows route returns to inspection, restocking, or disposal based on extracted criteria.

return-authorization.pdf

Viewer

JSON

rma_number

RMA-2024-00123

issue_date

2024-01-25

expiration_date

2024-02-25

original_order_number

SO-2024-00398

original_invoice_number

INV-2024-00412

customer_name

Tech Solutions Inc.

customer_address

750 Innovation Way, San Jose, CA 95101

return_reason

Defective - Does not power on

Return_items

1 item

sku

description

quantity

unit_price

condition_required

disposition

PWR-3001

Power Supply Unit 500W

2

89.99

Original packaging

Replace

return_shipping_label

Prepaid - UPS

tracking_number

1Z999AA10123456784

credit_amount

179.98

restocking_fee

0

special_instructions

Include original accessories

authorized_by

Returns Department

{ "rma_number": "RMA-2024-00123", "issue_date": "2024-01-25", "expiration_date": "2024-02-25", "original_order_number": "SO-2024-00398", "original_invoice_number": "INV-2024-00412", "customer_name": "Tech Solutions Inc.", "customer_address": "750 Innovation Way, San Jose, CA 95101", "return_reason": "Defective - Does not power on", "return_items": [ { "sku": "PWR-3001", "description": "Power Supply Unit 500W", "quantity": 2, "unit_price": 89.99, "condition_required": "Original packaging", "disposition": "Replace"} ], "return_shipping_label": "Prepaid - UPS", "tracking_number": "1Z999AA10123456784", "credit_amount": 179.98, "restocking_fee": 0, "special_instructions": "Include original accessories", "authorized_by": "Returns Department"}

return-authorization.pdf

Viewer

JSON

rma_number

RMA-2024-00123

issue_date

2024-01-25

expiration_date

2024-02-25

original_order_number

SO-2024-00398

original_invoice_number

INV-2024-00412

customer_name

Tech Solutions Inc.

customer_address

750 Innovation Way, San Jose, CA 95101

return_reason

Defective - Does not power on

Return_items

1 item

sku

description

quantity

unit_price

condition_required

disposition

PWR-3001

Power Supply Unit 500W

2

89.99

Original packaging

Replace

return_shipping_label

Prepaid - UPS

tracking_number

1Z999AA10123456784

credit_amount

179.98

restocking_fee

0

special_instructions

Include original accessories

authorized_by

Returns Department

{ "rma_number": "RMA-2024-00123", "issue_date": "2024-01-25", "expiration_date": "2024-02-25", "original_order_number": "SO-2024-00398", "original_invoice_number": "INV-2024-00412", "customer_name": "Tech Solutions Inc.", "customer_address": "750 Innovation Way, San Jose, CA 95101", "return_reason": "Defective - Does not power on", "return_items": [ { "sku": "PWR-3001", "description": "Power Supply Unit 500W", "quantity": 2, "unit_price": 89.99, "condition_required": "Original packaging", "disposition": "Replace"} ], "return_shipping_label": "Prepaid - UPS", "tracking_number": "1Z999AA10123456784", "credit_amount": 179.98, "restocking_fee": 0, "special_instructions": "Include original accessories", "authorized_by": "Returns Department"}

Integrations

Connect Return authorizations across your stack

DocuPipe captures RMAs from email, customer portals, or receiving docks. Extract authorization details, return reasons, and disposition instructions, then sync to your WMS for receiving, ERP for credit processing, and CRM for customer tracking.

Secure and Compliant

Fully secure. Always.

Your documents are your own and never shared for any reason. DocuPipe encrypts all documents in transit and at rest, and has undergone formal certification to become SOC‑2 type 2 and ISO 27001 certified. This ensures that the highest standards of information security are met. DocuPipe is both GDPR and HIPAA compliant.

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