Payments and Refunds

Last updated: Feb 20, 2026

Recurring Billing

DocuPipe automatically bills your credit card each month, year, or every two years, unless you are set up with ACH. Billing is based on the plan for which you signed up.

No Refunds on Monthly Plans

If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot commit to issue any refunds.

Prorated Licenses

To minimize the number of charges in your account, and to line up all licenses in an account so they renew at the same time, DocuPipe prorates incremental licenses added to an existing account. Specifically, a license added mid-subscription will be prorated (based on the selected plan price) to the next billing date.

Credits and Overage Billing

Each DocuPipe plan includes a set number of credits per month, as listed on the Pricing page. Credits are consumed by operations such as document parsing, standardization, classification, and other processing tasks. Credit costs per operation are detailed on the Pricing page under "Credit Costs."

If your usage exceeds the credits included in your plan, additional credits will be billed automatically at the overage rate listed for your plan on the Pricing page. Overage charges are uncapped and accrue based on actual usage. Overage is billed at the end of each billing cycle or when accumulated overage charges reach a billing threshold (starting at $100, which may be increased over time based on account history).

Overage billing is enabled by default on all paid plans. You can disable overage billing at any time from your account Settings. When overage is disabled, processing will stop once your included credits are exhausted. You can monitor your credit usage and remaining balance from the dashboard at any time.

Charge Disputes

If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it. Please contact our Support Team regarding any questions concerning a charge.

Canceling Service

To cancel your subscription, sign in to your Account dashboard, hit "billing" and cancel your subscription. Support representatives can also cancel a subscription on your behalf.

Lapsed Subscriptions

If your DocuPipe subscription lapses and we are unable to bill your account to renew your subscription, further document uploading will be blocked. Continued non-payment will result in your previously uploaded files and derived results being deleted.

Customer Support

If you have any questions about DocuPipe payments and refunds or need a refund, please contact DocuPipe customer support.